Questions & Answers

Q. Do I need more than one estimate?

A. It is not normally necessary to obtain more than one estimate on your vehicle unless your insurance policy specifically states otherwise.

Normally for your convenience it may be best to select our facility to assist you with your insurance claim. Our reputation and working relationship with the insurance industry can lessen the hassles and uncertainties involved with your claim. We work with insurance claims on a daily basis and let's face it … you have more important things to worry about.

Q. How long is the repair warranty?

A. We certify that all repairs will be free of defects in materials and workmanship, excluding wear and deterioration resulting from normal driving conditions, for as long as you own your car.

Midway Collision Center Repair Lifetime Limited Warranty applies to all repairs performed by our facility, as well as repairs sublet by Midway Collision Center Repair to third-party providers. If a defect in workmanship is noted or observed, we will remedy such defect(s) in workmanship by repairing, repainting or refinishing the specific defective components, parts, sections, or repair operations at no charge to you.

Q. How long will the repairs take?

A. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Q. Do you have rental cars or loaners?

A. If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Q. Who do I pay the deductible to?

A. The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Q. Do you work with all insurance companies?

A. Yes we work with ALL insurance companies. All we need is your insurance company name and claim number. After that we will handle everything.